Terms and Conditions

The ACE Music Booking Agency terms and conditions pertain to us (herein referred to as ‘agency’), live music hire (herein referred to as ‘engagement’) by users (herein referred to as ‘client’) as requested (herein referred to as ‘request’) and the users that provide live music services (herein referred to as ‘act’ or ‘acts’). These terms and conditions have been written as plainly as possible however if you have any difficulty understanding the contents please seek professional advice.

  1. Request
    1. Upon receipt of the engagement request from the client, the agency will endeavour to provide the client with information and quotes from acts that best fit the requirements submitted on the engagement request form.
    2. In the event the agency is unable to exactly match the client’s engagement request, the agency will match acts with the greatest number of client criteria or adjust the engagement request in order to provide a suitable selection of acts.
    3. The agency does not permit the promotion by the client of external individuals or businesses in relation to agency requests.
    4. In the unlikely event there are no or a limited number of agency acts matching the engagement request criteria, the agency will endeavour to find suitable acts and offer them the ability to apply for the client engagement request.
    5. The agency can not guarantee the client will receive a response from acts in relation to the request.
    6. The agency 0% agency fee & 0% added commission rate for clients is not available for events and contracts in selected locations.
  2. Broadcast
    1. The agency will create a broadcast from the client engagement request which will include the information submitted. The client contact details will not be made available to the act on the broadcast message.
    2. The client engagement request broadcast will be made available to acts that best fit the requirements stipulated on the engagement request form.
    3. The client engagement request broadcast will be made available firstly to agency acts and then to additional external suitable acts if required by the agency.
  3. Quotation
    1. Acts are required to be a member of the agency in order to provide a client with their information and quote for an engagement.
    2. The agency can not guarantee the act will receive a response from the client in relation to the engagement nor that the engagement will still be available at the point of quotation for the engagement.
    3. The agency does not permit the promotion by acts of external individuals or businesses in relation to agency requests.
    4. Where the client has requested direct contact from acts, permission to publish their contact details is considered granted and the client contact information will only be made available to acts that are members of the agency ACE Direct service.
    5. The agency does not guarantee the contact details supplied on the client engagement request will be valid although checks and measures have been made on our part to verify the validity.
    6. Where the client has requested a managed shortlist of acts, permission to publish their contact details is considered not granted and the client contact information will not be made available to any acts.
    7. Where the client has requested a managed shortlist of acts, the act quote will not include the cost or provision of any items the client declared they would provide in addition to their budget on their engagement request. It is the responsibility of the client to provide the additional items at their own cost in additional to the cost of the act quote and to discuss the provision of the items they declared they would provide with the act directly.
  4. Payments
    1. Payment for inclusion in the agency ACE Direct service is charged per month on a subscription basis and begins after the first payment or completed order is received. There is no minimum or maximum term of duration for the ACE Direct service.
    2. Upon payment for the agency ACE Direct service the agency will make every effort to upgrade the act as soon as possible although no guarantee is made in relation to the period of time it may take to update their act.
    3. The agency 0% agency fee & 0% added commission rate for clients does not apply to celebrity music act engagement requests or Managed client engagement requests.
    4. For booked Managed client engagements the agency adds and retains an administration charge to cover bank processing fees, administration, commission, fees incurred whilst converting currency and/or issuing payment. This charge is paid by the client when paying for an act from their shortlist.
    5. For booked Managed client engagements for single date events, where the client has not cancelled the booking, the amount quoted by the act will be paid to the act within 7 working days after the event date.
    6. For booked Managed client engagements for contracts, where the client has paid the agreed first scheduled contract payment and not cancelled, a payment of the amount quoted by the act will be paid to the act at the end of the first schedule of contract performance. The agency will then collect each agreed contract payment from the client as scheduled and a payment of the amount quoted by the act will be issued to the act at the end of each schedule of contract performance until completion of the contract.
    7. Should the client fail to make a scheduled contract payment within 72 hours of request, the act will be directly notified they are performing unpaid and are to cease performing immediately. The client will be liable for any and all costs incurred by the agency in relation to recouping expenses or payments due.
    8. Should the agency action a full or partial withdrawal of the payment in the ACE escrow to the act, the agency is absolved of involvement in relation to the payment withdrawn. The client and act are to directly discuss and agree the return of the payment to the client if required.
  5. Refunds & Cancellations
    1. Should the act cancel their agency ACE Direct service they may be removed from any and all of the benefits provided by the service with immediate effect or at the end of the current billing period. There is no fee for cancellation of the ACE Direct service.
    2. The agency is not required to refund any payment made by the act to the agency.
    3. The client or act may only postpone or cancel a booked Managed client engagement by email notification to the agency.
    4. For booked Managed client engagements in the event of cancellation by client or act within 48 hours of payment, the client will receive a 100% refund of any payment made, including any administration charge; no payment will be made to or retained by the act. The act does not retain any rights to claim from the agency for loss of earnings due to the cancellation.
    5. For booked Managed client engagements in the event of cancellation by client which is a Force Majeure Event or due to a no-show by the act at the engagement or due to action or information by the act deemed inappropriate by the agency, the client will receive a 100% refund of any payment made, including any administration charge; no payment will be made to or retained by the act. The act does not retain any rights to claim from the agency for loss of earnings due to the cancellation.
    6. For booked Managed client engagements in the event of cancellation by client which is not a Force Majeure Event and is not due to action or information by the act deemed inappropriate by the agency and is after 48 hours of payment but with greater than 6 months until the event date or contract start date or contract performance date, the client will receive a 75% refund of any payment made, minus any administration charge; a payment total equal to 25% of the amount quoted by the act will be made to or retained by the act. The act does not retain any rights to claim from the agency for loss of earnings to the cancellation.
    7. For booked Managed client engagements in the event of cancellation by client which is not a Force Majeure Event and is not due to action or information by the act deemed inappropriate by the agency and is after 48 hours of payment but with greater than 7 days until the event date or contract start date or contract performance date, the client will receive a 50% refund of any payment made, minus any administration charge; a payment total equal to 50% of the amount quoted by the act will be made to or retained by the act. The act does not retain any rights to claim from the agency for loss of earnings due to the cancellation.
    8. For booked Managed client engagements in the event of cancellation by client which is not a Force Majeure Event and is not due to action or information by the act deemed inappropriate by the agency and is after 48 hours of payment but with less than 7 days until the event date or contract start date or contract performance date, the client will not receive a refund of any payment made; a payment total equal to 100% of the amount quoted by the act will be made to or retained by the act. The act does not retain any rights to claim from the agency for loss of earnings due to the cancellation.
  6. Engagement
    1. For Managed client engagement requests all communication before completing the booking agreement is to be via the ACE messaging system or email to the agency. Direct communication outside of the ACE messaging system or email to the agency may invalidate the client secure booking guarantee and may result in the removal of the act profile from the agency.
    2. For Managed client engagement requests where direct contact details have been exchanged it is the responsibility of the client and act to complete the booking via the agency, by accepting the quote from the act and completing the booking agreement. Failure to do so and performing the event will result in the ACE Secure Booking Guarantee to be invalidated and may also result in action against either act and or client should this failure result in a loss of earnings for the agency.
    3. It is the responsibility of the client and act to enter into an engagement agreement directly regarding the terms and conditions of the engagement should either party require an engagement agreement. Any engagement agreement between client and act does not take precedence over agency terms and conditions.
    4. For Direct client engagement requests the agency is absolved from any and all involvement in the engagement agreement, future payments and the engagement itself.
    5. For Managed client engagement requests the agency is absolved from any and all involvement in the engagement agreement and the engagement itself.
    6. It is the responsibility of the act to ensure they have all applicable local and national certifications and permissions required to perform an engagement where the event or contract is to take place.
    7. It is the responsibility of the client to ensure they have all applicable local and national certifications and permissions required to host an engagement and the engagement complies with published local and national information where and for when the event or contract is to take place.
    8. It is the responsibility of act and client to directly discuss any details required before the date of the engagement by using the act and client contact details supplied.
    9. It is the responsibility of the act to fulfil the engagement as agreed directly with the client or as agreed on the booking agreement or by way of an engagement agreement and to do so in accordance with the musicians code of conduct agreed when the act joined the agency.
    10. It is the responsibility of the client to inform the agency should they need to postpone their event or contract and to provide sufficient notice for the agency to inform the act or find a suitable replacement for the act should they be unable to comply with the new date.
    11. For an event or contract postponement which is agreed by client and act, the act agrees to perform for the client using the same terms and for the same fee as agreed on the original engagement request, providing no alterations to the engagement have been discussed and agreed in relation to the postponement.
    12. Although every effort is made to ensure the act is of sufficient standard to comply with the client engagement request, the ultimate decision to book any act supplied by the agency lies with the client and therefore the agency does not accept any responsibility for loss or damage resulting from or in relation to the engagement or engagement request.
    13. The agency does not provide any guarantee regarding the amount of engagement requests any act will receive.
  7. Additional
    1. This website and the services therein are for personal use only, in accordance with our privacy policy and may not be used for any business purpose without agency consent. We accept no responsibility for any potential inaccuracies in website content and are not liable for any loss suffered thereby.
    2. The information provided by a client, act or associate is the opinion of the client, act or associate and not of the agency.
    3. Acts will be added to the agency and displayed on the agency website at the discretion of the agency.
    4. Services to ACE Direct subscriber acts will take priority over other member services.
    5. ACE Direct special offer subscriptions or coupon codes are only available once per act profile.
    6. Any act, client or associate found to be creating multiple accounts in order to benefit from special offers or coupon codes may result in the act, client or associate being removed from agency services.
    7. The agency does not permit any act or associate to create a client engagement request without prior written consent.
    8. Any act, client or associate which does not check for contact from the agency or does not respond to agency contact in a timely manner may result in the music act, client or associate being removed from the agency.
    9. Any act, client or associate deemed to be misusing the agency services may result in the music act, client or associate being removed from the agency.
    10. The agency reserves the right to refuse services to clients, acts or associates without explanation or consent.
    11. The agency reserves the right to make a final decision if action or information supplied by the act is deemed inappropriate and sufficient reason for a particular refund and/or cancellation condition.
    12. The agency reserves the right to change or remove services to clients, acts or associates without explanation or consent.
    13. Acts joining the agency under the age of 18 are required to have an adult, parent or guardian over the age of 18 undertake all agency related matters on their behalf. Acts joining the agency under the age of 18 are required to have an adult, parent or guardian over the age of 18 accompany the act at live music engagements.
    14. The agency will create a profile of the music act, using or altering any of the information supplied by the act.
    15. The current published agency terms and conditions apply in all circumstances and the agency reserves the right to add, alter or delete any term or condition.
    16. It is the responsibility of the act and client to periodically check this page for updates and amendments to ensure they agree and if not, to contact the agency for removal.
    17. A “Force Majeure Event” may apply to the agency, act or client. A “Force Majeure Event” occurs where agency, act or client are unable to comply with its obligations for a reason outside of its control (such as war, fire, death, illness or other incapacity certified by a properly qualified medical practitioner, epidemic (including COVID-19), accident, civil commotion, national calamity, order of Government or Local Authority having jurisdiction in the matter, changes in law, foreign government policy, act of God) and which is not attributable to failure to take preventive action by the act, client or agency.
  8. Complaints
    1. The agency is not required to assist with complaints by either client or act in relation to either party or the engagement.
    2. The agency will use reasonable endeavours to help with any complaints in relation to the agency but does not guarantee complaints will be resolved to client, act or associate satisfaction.
    3. Should a client, act or associate have any complaints about the agency they are to firstly contact the agency.
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