Privacy Policy

Your privacy is covered by the policy as detailed below:

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and users; this policy sets out how we will treat your information and data. This policy has been written as plainly as possible however if you do not understand any of the contents please seek professional advice.

2. Information and Data

2.1 By providing us with your information and data you expressly agree to the founded retention of your information and data including:

(a) information and data about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) information and data that you provide to us when using our website;

(c) information and data that you provide to us for the purpose of subscribing to our email notifications and/or newsletters;

(d) information and data that is generated in the course of the use of our services (including the timing, frequency and pattern of service use);

(e) information and data relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website;

(f) information and data contained in or relating to any communications that you send to us or send through our website (including the communication content and meta information and data associated with the communication);

(g) any other details that you choose to send to us

2.2 Before you disclose to us the details of another person, you must obtain that person’s consent to both the disclosure and the processing in accordance with the terms of this policy.

3. Using your personal information and data

3.1 Collected information and data submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We can use your identifiable information and data to:

(a) administer our website and business;

(b) personalise our website for you;

(c) enable your use of the services available on our website;

(d) send you goods purchased through our website;

(e) supply to you services purchased through our website;

(f) send statements, invoices and payment reminders to you, and collect payments from you;

(g) send you marketing commercial communications;

(h) send you email notifications that you have specifically requested;

(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think could be of interest to you, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(k) provide third parties with statistical information and data about our users (third parties will not be able to identify any individual user from that information and data);

(l) deal with enquiries and complaints made by or about you relating to our website;

(m) keep our website secure and prevent fraud;

(n) verify compliance with the terms and conditions governing the use of our website

3.3 If you submit personal details for use in services provided by our website, we will publish and otherwise use that information and data in accordance with the license you grant to us in our terms and conditions.

3.4 We do not hold or store information and data relating to bank accounts, sort codes, CCV or any other financial information and data. All our website financial transactions are handled through our payment partners. You can request a list of our payment partners and review the provider’s privacy policy via their websites. We will share information and data with our payment partners only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information and data

4.1 We can disclose to our owner, board members, any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We can disclose to any member of our group (this means our subsidiaries, associated companies and our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3 We can disclose:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information and data to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe could apply to a court or other competent authority for disclosure where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure

4.4 Except as provided in this policy and on our terms and conditions, we will not provide your personal information and data to third parties.

5. International information and data transfers

5.1 Information and data that we collect could be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information and data in accordance with this policy.

5.2 Information and data that we collect can be transferred to countries which do not have protection laws equivalent to those applicable to the business.

5.3 Details that you publish on our website or submit for publication on our website could be available, via the internet, around the world. We cannot prevent the use or misuse of such information and data by others.

5.4 You expressly agree to the transfers as described in Section 5.

6. Retaining personal information and data

6.1 Section 6 sets out our information and data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion as information and data processor and controller.

6.2 The business owner is the controller and processor of the information and data retained. The business may employ third-parties to act as processor of the information and data which is controlled.

6.3 Personal information and data may be kept for longer than is necessary for the purpose of providing you with a service. This may be analytical or other business related purpose.

6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal information and data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents to be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information and data to others for the purposes of fraud prevention and reducing credit risk).

(d) in order to withhold services in the case of actions which may contravene our terms and conditions.

7. Security of your personal information and data

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration.

7.2 All electronic financial transactions entered into through our website involving entry of sensitive financial information and information and data will be protected by encryption technology.

7.3 You acknowledge that the transmission of information and data over the internet is inherently insecure, and we cannot guarantee the security of information and data sent over the internet.

8. Amendments

8.1 We will update this policy from time to time by publishing a new version on our website.

8.2 You should check this page regularly to ensure you are happy with any changes to this policy and to notify the business if not.

9. Your rights

9.1 You have the right to access the information and data we hold that relates to you and implementation of the right to be forgotten / right to erasure to have all information and data relating to you removed. Access and removal are both subject to:

(a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address) and;

(b) the completion of the appropriate form required by the business (supplied on request) and;

(c) the received payment of a (non-negotiable) fee for the work required to take the requested action.

9.2 We could withhold to the extent permitted by law.

9.3 You can instruct us at any time not to process for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use for marketing purposes, or we will provide you with an opportunity to opt out of the use for marketing purposes.

10. Third party websites

10.1 Our website may include hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information and data

11.1 Please let us know if the information and data that we hold about you needs to be corrected or updated.

12. Cookies

12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2 Our website uses cookies. This could change at any time in the future.

12.3 Cookies are either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4 Cookies do not typically contain any information and data that personally identifies a user.

12.5 Usage of the website implies agreement to the usage of cookies.

12.6 Most browsers allow you to refuse to accept cookies should you not wish our website to use cookies.

12.7 Blocking all cookies may have a negative impact upon the usability of our website.

12.8 If you block cookies, you may disable some website features which use cookies.

12.9 You can delete cookies set by our website already stored on your computer.

13. Business

13.1 The business is as follows: ACE Music Booking Agency Limited. Registration Number: 11998222 Registered In: England and Wales Address: 61 Bridge Street, Kington, Hereford, Herefordshire, England, HR5 3DJ

14. Questions regarding this privacy policy

14.1 You can contact us with your question by email here:

Help | Chat