Terms and Conditions

Usage of the ACE Music Booking Agency (hereafter referred to as 'agency') website and music booking service, by both enquiring users (hereafter referred to as 'client') seeking to book music (hereafter referred to as 'engagement') and by music providers (hereafter referred to as 'act') is subject to the following terms and conditions. If you do not understand any part of these terms, please seek legal advice before agreeing to them. Usage of this website and agency services implies full acceptance of these terms and conditions.

1. Enquiry

1.1 Upon receipt of the enquiry from the client, the agency will endeavour to connect the client with the acts that best fit the requirements stipulated on the enquiry form.

1.2 In the event the agency is unable to exactly match the client's enquiry, the agency will match acts with the greatest number of client criteria.

1.3 In the unlikely event there are no acts matching the enquiry criteria, the agency will be unable to supply any acts to the client.

2. Broadcast

2.1 The agency will create a broadcast from the client enquiry which will include the information submitted.

2.2 The client enquiry broadcast will be made available to acts that best fit the requirements stipulated on the enquiry form and as supplied by the act on the network sign-up form.

2.3 The broadcast will be made available firstly to subscriber acts of the agency ACE Direct service, then to agency network member acts.

2.3 The agency does not guarantee the client contact details supplied on the enquiry are valid although checks are made on our part to verify the validity before broadcast.

3. Quotation

3.1 In order to receive the client contact details or be added to the enquiry shortlist for the engagement the act is required to use the quotation system or be an ACE Direct subscriber.

3.2 The agency does not guarantee the act will receive a response from the client in relation to the engagement nor that the engagement will still be available at the point of application for the engagement.

3.3 The agency does not permit the promotion of other music related agencies or directories in relation to agency clients.

4. Payments

4.1 Once the enquiry application details have been issued to the act it is not possible to refund the quotation charge payment.

4.2 Payment for inclusion in the agency ACE Direct service is charged per month on a subscription basis and begins after the first payment is received. There is no minimum term for the ACE Direct service.

4.3 Upon payment for the agency ACE Direct service the agency will make every effort to upgrade the act as soon as possible although no guarantee is made in relation to the period of time it may take to update their act.

4.4 Should the act cancel their agency ACE Direct subscription they will be removed at the next billing period from any and all of the benefits provided by the service. There is no cancellation fee for the ACE Direct service.

4.5 ACE Direct offer subscriptions are only available once per act and not available to previously subscribed acts. ACE Direct special offer subscription is only available while the agency partnership code is functional on an external act online profile.

4.6 The agency 0% agency fee & 0% added commission rate for clients does not apply to celebrity music act bookings.

5. Engagement

5.1 It is the responsibility of the client and act to enter into an engagement agreement regarding the terms and conditions of the engagement.

5.2 The agency is absolved from any and all involvement in the engagement agreement, payments and the engagement itself.

5.3 It is the responsibility of the act to fulfil the engagement as agreed with the client and to do so in accordance with the musicians code of conduct agreed when the act joined the agency network.

5.3 Although every effort is made to ensure the act is of sufficient standard to comply with the client enquiry, the ultimate decision to book any act supplied via the agency lies with the client and therefore the agency does not accept any responsibility for loss or damage resulting from or in relation to the engagement.

6. Additional

6.1 This website and the services therein are for personal use only, in accordance with our privacy policy and may not be used for any business purpose without agency consent. We accept no responsibility for any potential inaccuracies in website content and are not liable for any loss suffered thereby.

6.2 Acts will be added to the website at the discretion of the agency and services to ACE Direct subscriber acts will take precedence over network member applications.

6.3 Any act or associate deemed to be misusing the agency services will result in the music act being removed from the agency network.

6.4 The agency reserves the right to refuse services to both clients and acts without explanation or consent.

6.5 The agency does not provide any guarantee regarding the amount of enquiries an act will receive.

6.6 Acts joining the agency under the age of 18 are required to have an adult, parent or guardian over the age of 18 undertake all agency related matters on their behalf. Acts joining the agency under the age of 18 are required to have an adult, parent or guardian over the age of 18 accompany the act at live music engagements.

7. Complaints

7.1 Should either a client or act have any complaints about the agency they are to firstly contact us directly here.

7.2 The agency will use reasonable endeavours to help with any complaints but does not guarantee complaints will be resolved to client or act satisfaction.

7.3 The agency is not required to assist with complaints by either client or act in relation to either party or the engagement.

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