Terms and Conditions

Usage of the ACE Music Booking Agency (hereafter referred to as 'agency') website and music booking service, by both users (hereafter referred to as 'client') seeking to book music (hereafter referred to as 'engagement') and by music providers (hereafter referred to as 'act') is subject to the following terms and conditions. If you do not understand any part of these terms, please seek legal advice before agreeing to them. Usage of this website and agency services implies full acceptance of these terms and conditions.

1. Client Engagement Request

1.1 Upon receipt of the engagement request from the client, the agency will endeavour to connect the client with the acts that best fit the requirements stipulated on the engagement request form.

1.2 In the event the agency is unable to exactly match the client's engagement request, the agency will match acts with the greatest number of client criteria in order to provide a suitable selection of acts to select from.

1.3 In the unlikely event there are no agency acts matching the engagement request criteria, the agency will endeavour to find suitable acts and offer them the ability to apply for the client engagement request.

2. Broadcast

2.1 The agency will create a broadcast from the client engagement request which will include the information submitted.

2.2 The client engagement request broadcast will be made available to acts that best fit the requirements stipulated on the engagement request form and as supplied by the act.

2.3 The client engagement request will be made available firstly to subscriber acts of the agency ACE Direct service, then to agency network member acts and then to external suitable acts.

2.3 The agency does not guarantee the client contact details supplied on the client engagement request are valid although checks are made on our part to verify the validity before broadcast.

3. Quotation

3.1 In order to receive the client contact details or be added to the client engagement request shortlist the act is required to use the quotation system, be an ACE Direct subscriber or invited by the agency to apply.

3.2 Any act that has applied for a client engagement request or requests notification of future matching client engagement requests will be automatically added to the ACE Network.

3.3 The agency does not guarantee the act will receive a response from the client in relation to the engagement nor that the engagement will still be available at the point of application for the engagement.

3.4 The agency does not permit the promotion of other music related agencies or directories in relation to agency clients.

4. Payments

4.1 Once the engagement request application details have been issued to the act it is not possible to refund the quotation charge payment.

4.2 Payment for inclusion in the agency ACE Direct service is charged per month on a subscription basis and begins after the first payment is received. There is no minimum term for the ACE Direct service.

4.3 Upon payment for the agency ACE Direct service the agency will make every effort to upgrade the act as soon as possible although no guarantee is made in relation to the period of time it may take to update their act.

4.4 Should the act cancel their agency ACE Direct subscription they will be removed at the next billing period from any and all of the benefits provided by the service. There is no cancellation fee for the ACE Direct service.

4.5 ACE Direct offer subscriptions are only available once per act and not available to previously subscribed acts. ACE Direct special offer subscription is only available while the agency partnership code is functional on an external act online profile.

4.6 The agency 0% agency fee & 0% added commission rate for clients does not apply to celebrity music act engagement requests or Managed client engagement requests.

4.7 The agency adds and retains an administration charge to Managed client engagement requests to cover bank processing fees, administration, charges incurred whilst converting currency and/or issuing payment to the act. This charge is added to the quote supplied by the act or the checkout total.

4.8 For Managed client engagement requests the agreed quote will be paid to the act within 5 working days of the event date or the first completed month of a monthly performance contract.

4.9 For Managed client engagement requests the client may cancel a booking and receive a refund of the agreed quote fee within 48 hours after confirming the booking, as long as the event date is more than 7 days in the future. Otherwise the following refunds are due: Cancellation up to 90 days before event date = 50% of the agreed quote fee / Cancellation up to 61 days before event date = 25% of the agreed quote fee / Cancellation 60 days before event date = 0% of the agreed quote fee.
Should the music act selected by the client cancel, ACE will attempt to find a replacement music act. If ACE is unable to find a replacement music act or the client declines the replacement music act ACE will refund 100% of the agreed quote fee. If the client selects the replacement music act and the agreed quote fee is cheaper, ACE will refund the difference. If the client selects a replacement music act and the agreed quote fee is more expensive, the client will be asked to pay the difference.

5. Engagement

5.1 For Direct and Shortlist client engagement requests it is the responsibility of the client and act to enter into an engagement agreement regarding the terms and conditions of the engagement. For Managed client engagement requests the agency will administer engagement agreement terms to be agreed and signed by the client and act.

5.2 For Direct and Shortlist client engagement requests the agency is absolved from any and all involvement in the engagement agreement, payments and the engagement itself. For Managed client engagement requests the agency will handle all communication between the client and act prior to the engagement and agency involvement concludes at the issue of the agreed quote fee payment to the act. The agency is absolved from any deviation from the engagement agreement and the engagement itself.

5.3 It is the responsibility of the act to fulfil the engagement as agreed either directly with the client or by way of an engagement agreement and to do so in accordance with the musicians code of conduct agreed when the act joined the agency, applied to a client engagement request or requested notification of matching engagement requests.

5.3 Although every effort is made to ensure the act is of sufficient standard to comply with the client engagement request, the ultimate decision to book any act supplied via the agency lies with the client and therefore the agency does not accept any responsibility for loss or damage resulting from or in relation to the engagement or engagement request.

6. Additional

6.1 This website and the services therein are for personal use only, in accordance with our privacy policy and may not be used for any business purpose without agency consent. We accept no responsibility for any potential inaccuracies in website content and are not liable for any loss suffered thereby.

6.2 Acts will be added to the agency website and client booking request shortlists at the discretion of the agency and services to ACE Direct subscriber acts will take priority over network member services.

6.3 Any act or associate deemed to be misusing the agency services will result in the music act being removed from the agency network.

6.4 The agency reserves the right to refuse services to both clients and acts without explanation or consent.

6.5 The agency does not provide any guarantee regarding the amount of engagement requests any act will receive.

6.6 Acts joining the agency under the age of 18 are required to have an adult, parent or guardian over the age of 18 undertake all agency related matters on their behalf. Acts joining the agency under the age of 18 are required to have an adult, parent or guardian over the age of 18 accompany the act at live music engagements.

6.7 The agency will create and market a profile of the music act, using or altering the information supplied, in order increase the opportunity for the music act to receive and be booked for client engagements.

6.8 It is the responsibility of the act to periodically check this page for updates and amendments to ensure they agree and if not, to contact the agency and request removal of their act information.

6.9 A "Force Majeure Event" occurs where a party are unable to comply with its obligations for a reason outside of its control (such as war, fire, death, illness or other incapacity certified by a properly qualified medical practitioner, epidemic, accident, civil commotion, national calamity, order of Government or Local Authority having jurisdiction in the matter, changes in law, foreign government policy, act of God) and which is not attributable to failure to take preventive action by the act or client.

7. Complaints

7.1 Should either a client or act have any complaints about the agency they are to firstly contact us directly here.

7.2 The agency will use reasonable endeavours to help with any complaints but does not guarantee complaints will be resolved to client or act satisfaction.

7.3 The agency is not required to assist with complaints by either client or act in relation to either party or the engagement.

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