Privacy Policy

Your privacy is covered by the policy as detailed below:

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your data.

2. Collecting information

2.1 We collect, store and use the following kinds of information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) information that you provide to us when using contact forms on our website;

(c) information that you provide when completing an act sign-up on our website;

(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters);

(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(f) information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website;

(h) information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication);

(i) any other details that you choose to send to us

2.2 Before you disclose to us the details of another person, you must obtain that person's consent to both the disclosure and the processing in accordance with the terms of this policy.

3. Using your personal information

3.1 Collected data submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We can use your identifiable data to:

(a) administer our website and business;

(b) personalise our website for you;

(c) enable your use of the services available on our website;

(d) send you goods purchased through our website;

(e) supply to you services purchased through our website;

(f) send statements, invoices and payment reminders to you, and collect payments from you;

(g) send you non-marketing commercial communications;

(h) send you email notifications that you have specifically requested;

(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think could be of interest to you, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(k) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(l) deal with enquiries and complaints made by or about you relating to our website;

(m) keep our website secure and prevent fraud;

(n) verify compliance with the terms and conditions governing the use of our website

3.3 If you submit personal details for use in services provided by our website, we will publish and otherwise use that information in accordance with the licence you grant to us in our terms and conditions.

3.4 We do not hold or store information relating to bank accounts, sort codes, CCV or any other financial data. All our website financial transactions are handled through our payment services providers. You can review the provider's privacy policy via their websites. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 We can disclose to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We can disclose to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3 We can disclose:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe could apply to a court or other competent authority for disclosure where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure

4.4 Except as provided in this policy and on our terms and conditions, we will not provide your personal information to third parties.

5. International data transfers

5.1 Information that we collect could be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2 Information that we collect can be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area.

5.3 Details that you publish on our website or submit for publication on our website could be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4 You expressly agree to the transfers as described in Section 5.

6. Retaining personal information

6.1 Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion in compliance with EU General Data Protection Regulation (GDPR) as a processor and data controller. You have the right to access the data we hold that relates to you and the right to be forgotten and have all data relating to you removed.

6.2 Personal information shall not be kept for longer than is necessary for the purpose of providing you with a service.

6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents to be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of your personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration.

7.2 All electronic financial transactions entered into through our website involving entry of sensitive financial information will be protected by encryption technology.

7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8. Amendments

8.1 We will update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Your rights

9.1 You could instruct us to provide you with any identifiable data we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2 We could withhold to the extent permitted by law.

9.3 You can instruct us at any time not to process for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use for marketing purposes, or we will provide you with an opportunity to opt out of the use for marketing purposes.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1 Please let us know if the data that we hold about you needs to be corrected or updated.

12. Cookies

12.1 Our website uses cookies this could change at any time in the future.

12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3 Cookies are either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4 Cookies do not typically contain any information that personally identifies a user.

12.5 Usage of cookies and agreement to usage of cookies will be accordance with local law.

12.6 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Firefox you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome, you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

12.7 Blocking all cookies will have a negative impact upon the usability of many websites.

12.8 If you block cookies, you could disable some website features which use cookies.

12.9 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at https://support.microsoft.com/kb/278835);

(b) in Firefox, you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome, you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

12.10 Deleting cookies will have a negative impact on the usability of many websites.

13. Questions regarding this privacy policy

13.1 You can contact us with your question by writing to us here.

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